Ooredoo Oman Mobile App
Enhancing customer experience with user centric approach
A comprehensive mobile banking solution designed to simplify financial management for millennials and Gen Z users. The app focuses on intuitive navigation, secure transactions, and personalized financial insights.
Duration
6 months
Team size
3 members
Problem Definition
I have been tasked to create a unified experience for the customer across different platform and devices for Ooredoo Oman. To address the all the existing user concerns and pain points.
Our goal was clear to enhance the customer experience for the mobile app and increase the revenue & app usage.
Design Solution
We worked along with Ooredoo Business to come out with a key pillar for enhancing the customer experience that suited the business and user needs.
Empowering and enabling user
Tailored and personal experience
Rewards customers in multiple way
A short description of the benefit.
Simplify the experience
Tailored and personal experience
Seamless and ubiquitous design
A short description of the benefit.
Outcome & Achievement
- 100% increase in digital collection and recharges
- Increase in app usage by customers
- Increase in number of unqiue customer